Odette Vella wrote in her consumer affairs column:  “Neither the consumer nor the seller can change their mind or fail to honour the sales agreement without consequences” (The Sunday Times of Malta, January 6).

She also wrote that in instances where the price was reduced consumers do not have the legal right to request the seller to amend the original sales agreement.

This is nothing but cheating. About five years ago I bought four pairs of shoes for my granddaughter from Meadowhall in Yorkshire, an enormous shopping centre.  Unfortunately, none of the shoes fit her. About two months later I went to the same shop and asked if I could exchange them. 

The shop assistant checked the cash register and found that I had, in fact, bought them but that now they were on sale. He informed me that I could either change them for a different pair and I would have to pay the difference if the new ones were more expensive, but if they were cheaper he would refund the difference. I was also told that I could give back the goods and I would be refunded in full. How’s that for customer care?