Weekly advice - January 13, 2019

Weekly advice - January 13, 2019

■ Credit notes diminish consumer rights when offered to consumers for defective products that cannot be repaired or replaced.

■ Before accepting a credit note as a remedy for defective goods, consumers should at least check what limitations the credit note has.

■ Once a credit note is accepted it may not be possible for consumers to change their mind and request a cash refund.

■ In change of mind situations consumers are not entitled to request free remedies from sellers.

■ Terms and conditions of credit notes must be read and observed by consumers.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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