• If during a holiday something goes wrong, the organiser is responsible to provide you with a remedy or compensation.
• When complaining, the contract of sale of the package holiday should be submitted as proof of the shortcomings encountered.
• Financial compensation cannot be claimed when the lack of conformity with the original holiday is due to unavoidable and extraordinary circumstances beyond the holiday organiser’s control.
• File a complaint with the Office for Consumer Affairs if, after complaining with the holiday organiser, you do not manage to get the remedy or compensation you are legally entitled to.
• If a problem crops up you should complain while still on holiday and give the organiser the possibility to rectify the situation.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt