• When a product is defective and the defect causes damage to the consumers’ health or property, consumers may claim compensation from the manufacturer.

• Consumers are responsible to gather evidence of the damage caused by dangerous goods.

• Damages caused by misuse are not covered by consumer legislation.

• Compensation for damages may be claimed within three years from when the consumer has become aware of the defect, the damage and identity of producer.

• Legal action is limited to 10 years from when the product is first put in circulation.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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