• When a service is not provided as expected or agreed, traders are legally obliged to provide consumers with a remedy.
• When garments are damaged during dry-cleaning due to wrong care labels, the original seller of the garments is responsible to provide a remedy if the damage occurs within the two year legal limit.
• Dry-cleaned items must be carefully checked upon collection and any problems reported to the trader immediately.
• When damaged items are beyond repair consumers may ask for a free replacement or cash refund of the current value of the items.
• A complaint with the Office for Consumer Affairs may be lodged when consumers do not manage to reach an amicable solution with the trader.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt