• Consumer legislation bans unfair and abusive trading practices.

• A commercial practice is unfair if it is either misleading or aggressive.

• Misleading commercial practices are normally the result of false or omission of important information about products or services offered for sale.

• Aggressive practices are considered unfair because they impair consumers’ buying decisions through harassment or coercion.

• Unfair trading practices may be flagged for inspection to the Office for Consumer Affairs on https://mccaa.org.mt/home/infringement or via e-mail on info@mccaa.org.mt.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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