Last September I found out that six letters addressed to me had been left in letterboxes of two other apartments in our block which are rarely or very rarely visited by the owners; two of the letters had been there for over four months.
I had been waiting for a notice regarding an operation I was to undergo – which never arrived. So I phoned the hospital and they could not understand how I had not been sent the letter. It turned out that the letter was one of the six left in the other letterboxes.
I protested strongly in writing to Maltapost and was asked to send a detailed report and photographs showing the position of my letterbox, which I did.
My complaint was not considered worthy of an acknowledgement, let alone an apology or an explanation of what would be done to avoid such a thing happening again.
Some six months later the same thing happened – my letters were left in another person’s letterbox. I waited patiently for five days to catch the postperson at my door; in the end I met her and explained what serious consequences this incorrect delivery could have. Who would answer for the ensuing complications?
It looks like Maltapost has a high staff turnover rate and consequently can give their employees very little training about their responsibilities. However, the company needs to pull its socks up and radically improve the service it offers to its customers.