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Weekly consumer tips

▪ While consumer legal rights are not negatively affected by promotions or discounts that sellers offer from time to time, traders may decide to change their return policies during sales.

▪ Whether they were bought during a sale or not, goods must be as described and fit for their intended purpose. If not, consumers may claim a free of charge remedy.

▪ It is consumers’ responsibility to check the goods bought and report any damages immediately.
▪ When goods offered for sale are marked “seconds” or “shop soiled” consumers should carefully check what the defects or damages are.

▪ Sellers are legally obliged to clearly display the final selling price of discounted products.

▪ When a shop makes a comparison with previous prices, the previous price should be the last price at which the goods were sold before the sales.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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