Advert

HSBC must respond

Our registered letter dated February 28 followed by chasers dated April 11 and June 1 addressed to HSBC’s CEO, as well as our e-mails dated March 8 and April 3 addressed to the CEO’s executive assistant regarding a number of issues – including an enquiry as to when we could expect the release of our collateral covering a standby facility (which we have not actually used for well over a year and no longer require) – remain unanswered.

We have clearly exercised considerable prudence and patience to date, but HSBC’s repetitive non-response attitude and unjustified withholding of this security are incomprehensible (considering that the bank’s own service standards normally warrant sending a full reply to customers within 15 working days) and has constrained us to seek HSBC’s public assurance that the provision of the requested run-of-the-mill information and release of our collateral will not be delayed any further.

For the purposes of GDPR, we hereby authorise HSBC to publicly respond to this letter and take this opportunity to wish its recently launched flagship corporate banking centre’s operation, promoted as “part of the bank’s strategy to offer exceptional customer experience” every success, in the hope that this will improve the bank’s efficiency.

Advert
Comments not loading? We recommend using Google Chrome or Mozilla Firefox with javascript turned on.
Comments powered by Disqus  
Advert
Advert