The service provider Go has decided to remove its current telephone network infrastructure and shift everything to an optic fibre system.  In my opinion this is being carried out in a highly abusive manner.

Go’s way of doing things is unique. They fail to communicate with their customers in writing about this changeover but found a way how clients can do so themselves, and I’ve experienced this twice. They interrupt the telephone service so that you have to contact them. Then they tell you that they need to send a technician to your home and install a couple of items together with the wiring.

If for some reason you are not available due to some commitments then the only option left is that of remaining without a line. There is no way you will get back your line unless you consent to their requests at your earliest.

Note that customers pay the telephone service in advance, so this implies that Go is taking advantage of this by making you pay for a service which they fail to provide or rather interrupt in order for you to accede to their requests. In fact, you are at their mercy rather than they are at your service; a case of inverted roles.

When they send a technician, they are reluctant to pass the optic fibre in the same manner as they passed the copper ones, that is, along the balconies. They want to have access to the neighbouring buildings from the supply box up to the roof level and then back down again along the façade.

Since most people nowadays work and are usually not at home it is unlikely that the neighbours will be at home or available when the technician turns up. Go found a way around that as well – they ask their customers to sort out the matter with their neighbours and then they will proceed with the necessary works!

There is obviously an alternative to all this – change the service provider, hoping to get a better service.