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Customer care

I guess the correspondent who was praising Lidl customer “care” was lucky.

Four weeks ago, on a Sunday, I purchased an electronic weather station and two pairs of gardening gloves between 9.15 and 10am. All was fine for three hours, then the display faded and the intensity could not be adjusted.

I returned to the Victoria store less than 24 hours after purchasing. I explained to the supervisor the situation and which till I had used. She was totally unreceptive as I did not have the receipt. I told her she could surely check the records on till 5 in the period of time I mentioned. She would soon find my purchase. Sorry, no receipt no case, contact customer care. Same story, total denial of service.

Maybe the correspondent spoke Maltese. It is not the price, it is the principle. This is 2018.

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