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Weekly advice

• Consumer legislation does not apply to sales made with private sellers.

• Second-hand goods sold as ‘tale quale’ should be carefully checked for any damages or faults.

• We should always request receipt of payment and full contact details of the seller.

• Keep a copy of all the documentation related to the purchase.

• The cooling-off period does not apply to goods bought online from private sellers.

• Always use a secure payment service that offers buyer protection.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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