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Weekly advice

• Sales agreements are binding and both parties are obliged to abide by them.

• When consumers opt to cancel a sale they may face unpleasant financial consequences.

• If a seller is unable to provide a product or service, consumers are entitled to a full refund of the deposit paid and compensation for additional expenses incurred.

• Consumers have the right to negotiate the amount of deposit to be paid.

• The amount of deposit paid should be clearly written on the contract of sale.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: [email protected]
Consumer complaints: [email protected]
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: [email protected]

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