On receiving an orange form (threatening service suspension after seven days) from ARMS Ltd, I immediately phoned and was informed about an unpaid December bill, which I had never seen. I did get confirmation, however, that it was not normal procedure to send that type of letter in such a case.

I went to the Gozo office and, after the usual queueing, the employee there was kind enough to explain that there was some technical problem that resulted in my meter readings not arriving automatically into their system. But she was unsure why I was not contacted to provide them and why an invoice was still issued with estimated figures.

I did go back with the required readings and was told that the bill is now cancelled and a new one is being issued.

Why create such a problem?

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