Weekly advice

▪ Before paying for a product or service online, consumers should make sure that they have detailed information about the trader and not just an email address.

▪ Safe and secure websites would include information on how a consumer can lodge a complaint, together with the link for the Online Dispute Resolution platform.

▪ Beware of websites that have just been set up. If possible look out for reviews posted by other consumers to see whether the concerned trader can be trusted or not.

▪ Any payment should be done through secure means, such as through a credit card of Paypal. Avoid sending payments through bank transfers.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: [email protected]
Consumer complaints: [email protected]

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: [email protected]


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