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Weekly consumer advice

• The travel agency is obliged to provide a solution when problems crop up during a package holiday or the holiday is not as agreed to when purchased by the consumer.

• Upon presentation of relevant receipts, consumers may claim compensation for any additional expenses they incurred as a direct result of the problems faced.

• Package holiday organisers are not responsible for changes and cancellations which are a direct result of extraordinary circumstances, such as for instance bad weather, strikes and unavoidable breakdowns.

• Consumers should be immediately informed about changes and should be offered suitable alternative arrangements.

• Unresolved complaints should be immediately reported to the travel agency by lodging a formal complaint.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: [email protected]
Consumer complaints: [email protected]
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: [email protected]

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