I refer to the correspondence in The Sunday Times of Malta between Robin Kiely, head of communications of Ryanair and myself, regarding a €100 gift voucher.

I had claimed that Ryanair had not refunded me the €100 gift voucher after I had forgotten to redeem it at the time of booking a flight to Athens, while Mr Kiely replied that Ryanair had refunded me the money and that I was “aware” of this.

On January 13, I received an e-mail from Opodo Ltd, London, the travel service company I had used to book the flight. They informed me that after I had sent them all the details they had requested they had finally located the €100 gift voucher refund which, due to some “duplication” error with another refund, had not been passed on to me. I was asked to send them my full bank details so that they can proceed with a bank transfer.

On January 15, I sent the required bank details and now await receipt of the refund. So, after all, both Mr Kiely and I were quite right in what we said.

Hence I apologise for doubting Mr Kiely’s claim that the refund had been sent (unfortunately to the wrong place). I now expect Mr Kiely to reciprocate since he now knows that I was not “aware” that the refund had been sent, since it was never sent to me.

Perhaps Mr Kiely can take up this matter with Opodo in order to avoid future similar errors.

All’s well that ends well!