Weekly consumer advice

• Consumers should know how the law protects them before accepting or refusing a credit note.

• When the wrong product is purchased, sellers have no legal obligation to provide any form of remedy.

• Most sellers are willing to take back unwanted goods and issue a credit note even though they are not legally obliged to.

• Consumers should carefully read the credit note’s terms and conditions and check what restrictions apply.

• Money refund may be claimed when defective or non-conforming goods can neither be repaired nor replaced.

• Once a credit note is accepted then it may not be possible for consumers to return it in exchange for a cash refund.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: [email protected]
Consumer complaints: [email protected]

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: [email protected]


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