▪ Knowledge on how to lodge a complaint helps consumers avoid unnecessary conflicts and lengthy disputes.

▪ Consumers are responsible to inform the seller about their complaint before proceeding with their claim through the Office for Consumer Affairs.

▪ The Office for Consumer Affairs is committed to carrying out negotiations with the trader and trying to reach an amicable agreement between the two parties within 15 working days.

▪ Consumers are updated about the progress of their case throughout the 15 working days.

▪ When no agreement is reached during the 15-day negotiation period, consumers may opt to withdraw their complaint or take their case to the Consumer Claims Tribunal.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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