• A trading practice is considered unfair when it impairs the consumers’ ability to make an informed buying decision.
• Misleading and aggressive sales practices are unfair trading practices.
• Misleading practices normally result from false or missing information material.
• Aggressive practices occur when sellers put consumers through a lot of pressure to convince them to buy something.
• Unfair trading practices should be reported to the Office for Consumer Affairs.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt