• As consumers we are legally bound to honour sales agreements.

• Sales contracts are best concluded in writing as verbal contracts may be problematic in case of a dispute.

• Once a sale is confirmed consumers cannot change their mind.

• Consumers cannot be irrevocably bound to contract terms which they were not aware of before the sales contract was concluded.

• When the terms and conditions of a sales contract are not honoured by the trader consumers may opt out of the contract and claim back any money paid.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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