▪ If the online seller does not deliver the ordered goods within the promised time-frame, consumers may cancel the order and claim full refund of any money paid.

▪ Goods ordered from a shop must be supplied within 30 days from the date of order or within the time-period agreed during the sale.

▪ If delivery is part of the sales agreement sellers are responsible of the goods until they arrive at the consumer’s house.

▪ Consumers are responsible to carefully examine the delivered products and immediately notify the trader of any damages detected.

▪ Damaged goods must be replaced at no extra cost to consumers.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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