• Purchases made from private sellers are excluded from the provisions in the Consumer Affairs Act.
• Before buying second-hand goods buyers must ensure that any faults are clearly pointed out to them.
• It’s important to keep handy the receipt of payment and full contact details of the private seller as these will be required in case of a dispute.
• The right of cancellation does not apply to goods bought online from private sellers.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt