• The sales season does not diminish or negatively affect consumers’ legal rights.
• ‘No Refunds’ and ‘No Exchanges’ shop policies cannot be implemented by sellers in case of goods with a hidden defect.
• When legal rights do not apply consumers must adhere to the shops’ return policies.
• Consumers should hold on to the proof of purchase as sellers would request to see this proof before providing a remedy.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt