• Goods bought by consumers should conform with the description and specifications agreed with the trader in the contract of sale.
• Consumers must make sure that they have something in writing that describes the goods they are about to buy.
• Traders are obliged to provide a free remedy when goods sold do not match the pre-sale information given to consumers.
• Consumers are responsible to notify the trader about the lack of conformity in writing within two months from when they detect the problem.
• The time-limit by when consumers can make a claim for a remedy or compensation is two years from the date of delivery of the goods.
• When consumers opt to buy shop-soiled goods they should make sure that any defects/damages are clearly indicated by the seller.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt