• Consumers must ensure that they have the proof of purchase of every product or service they pay for.
• Customers may forfeit their right for redress if they do not use goods as per instructions provided.
• Everyone should shop around, compare prices and gather as much information as possible before concluding a sale.
• The terms and conditions of any purchase should be read and understood before anyone signs any document.
• Consumers do not have the right to request a remedy if they change their mind about a good or service bought.
• Requests for redress should be reasonable and according to what the law grants.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt