HSBC has equipped all its ATMs in Malta and Gozo with voice-enabled technology, making it easier for people with visual impairment to use the machines.

All ATMs have audio jacks that customers can plug their standard headsets into to hear spoken instructions in both Maltese and English. For further security, the ATM screen is blanked out during the transaction ensuring privacy.

In addition to talking ATMs, all HSBC machines offer the choice of viewing the screens in larger fonts, a service which is very useful for elderly people or people with low vision.

This functionality makes it easier for visually impaired customers to access services such as withdrawing and depositing cash. In addition to talking ATMs, all HSBC ATMS offer the choice of viewing the screens in larger fonts, a service which is very useful for elderly people or people with low vision.

The roll-out of the technology to the whole HSBC network makes good on a commitment made in 2016 when the bank organised a number of practical, hands-on sessions to show customers how to use this functionality. These sessions were organised with the cooperation of the Malta Society of the Blind, Gozo Aid for the Visually-Impaired, Torball Society of the Blind, and Commission for the Rights of Persons with Disability.

Additional information about this service is available via www.hsbc.com.mt/atm  or by calling HSBC Contact Centre on 2380 2380.