• Through ADR consumers may obtain the help needed to resolve disputes with traders and service providers without going to court.

• The role of an ADR entity is to bring conflicting parties together to reach an amicable solution.

• The Complaints and Conciliation Directorate within the Office for Consumer Affairs acts as the residual ADR entity in cases where there are no sector specific ADR centres.

• Registered ADR entities must adhere to specific obligations as stipulated in the Consumer Alternative Dispute Regulations of 2015.

• The Online Dispute Resolution platform facilitates the resolution of dispute related to purchases made online.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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