■ Consumers who buy goods that result defective or dangerous are entitled to a free of charge remedy and to compensation.
■ The person responsible to provide a remedy for the defective good is the seller.
■ The producer is responsible when defective goods result dangerous and cause damages to consumers and their property.
■ Compensation for damages may be claimed within three years from when the consumer has become aware of the defect, the damage and the identity of the producer.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt