Melita’s in-house technology team has developed a smartphone app for Android and iOS users with the aim of making life easier for customers seeking information about their Melita accounts. The MyMelita app provides easy-to-use features for managing all four services offered by the company: Mobile, Television, Internet and Telephony.
The MyMelita app includes access to information which is normally sought through the company’s call centre such as, monitoring usage for data, SMS and calls, top-up credit for prepaid mobile numbers and information requests for Melita’s customer support representatives. Through the phone’s in-built GPS technology, the app also enables users to identify the nearest Melita store to their location and prompts notifications of service interruptions happening on their home or office services.
The app also facilitates the bill settlement process by accepting payments through mobile.
“With the launch of the MyMelita app, Melita has taken another step to improve its overall customer experience. Melita customers who use a smartphone are now empowered to manage their accounts and seek information on a 24/7 basis without the need to call Melita. This innovation is a first for Malta and comes as a result of Melita’s firm commitment to deliver a better experience to its customers”, commented Malcolm Briffa, Director of PR & Customer Experience.
The MyMelita app is available for free download for Android Smartphones running v4.0 onward from Google Play store via this link: www.melita.com/MyMelitaAndroid
An iOS version for Apple's iPhone and iPad will be available from iTunes store in the coming days.