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Situation in telecommunications sector worrying consumers' council

The Consumer Affairs Council said today that it is preoccupied with the prevailing situation in the telecommunications sector in as far as consumer rights are concerned.

"The recent removal of two popular channels from the major cable operators programmes has again triggered many complaints by consumers in this sector.

"The Council feels that this sector is probably the one where most complaints by consumers are being registered. Such complaints could include possible misleading advertising, unfair contract terms, unfair commercial practices, difficulties to move from one operator to the other and other instances of possible abuse of consumer rights," the council said.

It noted that the matter is already being scrutinised by the Consumer and Competition Division as directed by Parliamentary Secretary Chris Said.

The Council will be holding meetings with the Malta Communications Authority and the Consumer and Competition Department to discuss these issues.

See also:

http://www.timesofmalta.com/articles/view/20101229/local/consumer-department-probes-go-melita-over-dropped-tv-channels

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