I refer to the reply from Go (The Sunday Times, November 7) to my letter of October 24. I can confirm that the situation appears to have improved. Action was taken the day after the publication of my letter.

While I thank Go for the long-awaited cooperation, I do hope that customer care will improve substantially and that prompt and effective remedial actionwill be taken before clients feel compelled to put pen to paper and make public complaints about poor service, inefficiency and complacency.

Abroad, clients who have been subject to such ill- treatment are compensated handsomely.

How is Go going to make up for the inestimable losses, the pains and frustration, and expenses I incurred and endured over the past eight months?

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