Q: I recently employed a tiler for my bathroom. Besides the tiles I also supplied all the necessary material needed. After a couple of days I went to check how the works were going and immediately noticed that the design of the tiles was different to what we originally agreed on.

I had also supplied the tile layer with visuals on what the tiles should look like. All the tiles laid had to be removed and redone. The tiler has agreed to redo the tiles but who is responsible for the wasted tiles and material?

A: When consumers employ someone to do a specific job, they should carry it out with reasonable care and skill. In your case, the tile layer, by not fixing the tiles according to the design you had shown him, is the only person responsible for the wrong job.

Hence, you can request that he removes and lays the tiles all over again, at no extra cost. You also have a claim against him for the losses you have incurred because of his poor workmanship. This means you can claim the costs involved to have the job redone.