• Read carefully the contract before signing, especially the terms in small print.

• Businesses must ensure that their terms and conditions are not unfair.

• Any contract term that tries to reduce customer rights when buying goods or services is unfair and illegal.

• Unfair terms are terms that cause a significant imbalance between consumer rights and obligations and those of the ­business.

• Unfair terms do not bind ­consumers.

• Contracts should be written in plain and intelligible language which can be easily understood.

• Any contract term you don’t like should be clarified with the trader and, if possible, ­eliminated.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.