• Read carefully the contract before signing, especially the terms in small print.
• Businesses must ensure that their terms and conditions are not unfair.
• Any contract term that tries to reduce customer rights when buying goods or services is unfair and illegal.
• Unfair terms are terms that cause a significant imbalance between consumer rights and obligations and those of the business.
• Unfair terms do not bind consumers.
• Contracts should be written in plain and intelligible language which can be easily understood.
• Any contract term you don’t like should be clarified with the trader and, if possible, eliminated.