Updated 26 September - Added company reply

A PV panel installation firm has been singled out for condemnation by the consumer affairs watchdog after it ignored a decision by a consumer claims tribunal. 

Solar Engineering Ltd was hauled into the tribunal after it failed to install a system of solar panels for a customer.  

The tribunal ordered the company to pay the customer €200 and carry out the missing works, but the company failed to honour that decision, the director-general of consumer affairs said in a statement this morning. 

In a reply sent on Tuesday morning, a lawyer representing Solar Engineering Ltd denied the director-general's assertion that the company had ignored the tribunal decision. 

The company asserted that matters had reached the tribunal stage after the client in question cancelled an order worth €6,660 and still owed the company €234 when the tribunal had reached its verdict. 

The €200 was therefore subtracted from the €234 and the firm now owes the client €34, the company's lawyer stated. 

Solar Engineering Ltd's website describes the company as "Malta’s leading renewable energy provider for the last 10 years" and offers customers free home visits as well as vouchers if they join a company loyalty scheme.  

 

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