Ryanair said today that customer service statistics confirmed it as Europe’s No1 customer service airline.
It said the during February, 88% of over 33,000 flights arrived on-time (down 4% due to snow); Less than one complaint per 1,000 passengers was received and less than one mislaid bag claim per 2,000 passengers was received.
|
FEB |
2011 |
2012 |
|
On-time flights |
92% |
88% |
|
Complaints per 1,000 pax |
1.88 |
0.98 |
|
Bag complaints per 1,000 pax |
0.41 |
0.38 |
|
Complaints answered within 7 days |
99% |
99% |