Recently, I ordered a dashboard mat for my car from Falcar of Fgura. It was delivered in a couple of days as agreed.
However, when I was fitting the mat in my car, I noticed that the mat was designed for a car fitted with an airbag. After a couple of days I went back to Falcar and explained my difficulty.
Literally without asking a single question, Marco - a really polite and helpful person at Falcar - immediately understood the situation and arranged for a replacement.
In no time at all, it was agreed to replace the mat within 24 hours, a promise which was impeccably kept!
This is surely a perfect example of customer satisfaction.
Thank you Marco and Falcar for the excellent level of customer service! I will surely recommend you to relatives and friends. Keep it up! (David Albani)
I thank Mr Albani for sharing his positive experience.