GFI Software, the leading infrastructure provider for small and medium-sized businesses, has said MAX Remote Management, its award-winning remote management and monitoring solution, now features ‘Take Control’ for easy, fast, secure remote access and user assistance.

Managed service providers and IT support companies can now connect easily and securely to any monitored server or workstation, whether attended or unattended, with one click from the GFI MAX dashboard.

GFI MAX Remote Management is an IT-managed services software solution that makes it easy to stay on top of customers’ servers, desktops, networks, hardware and software with its monitoring and management, inventory tracking and automated server and desktop maintenance tools.

Thousands of IT support companies use GFI MAX Remote Management to maximise revenues, minimise costs and deliver exceptional customer service. It can be installed and set up in 10 minutes and requires no training, hardware, contracts, or contractual commitments.

The integration of Take Control with the Remote Management dashboard means customers can get onto a machine with a problem instantly and resolve the problem as efficiently as possible.

The functionality of the Take Control solution builds on the market-leading capabilities of the underlying technology, including multiple concurrent sessions, file transfer, integrated text, voice and even video chat for user support applications.

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