I fully agree with Roamer (The Sunday Times, January 11) that ... "the company (Melita) is far better employed improving services rather than raking in half a million euros from their collective clients".

My concern is the quality of service that Melita is offering its clients.

For the past weeks, the quality of sound on Net TV and PBS channels on the analogue reception package has been horrible and unbearable.

Melita is claiming that from their end the transmission signal was checked and found to be of the correct level.

They attribute the fault to the TV set.

Surprisingly, when a different TV set was connected, the problem remained.

Lately, I was talking to friends and I found that they are experiencing the same problem. It is about time that Melita takes its customers more seriously and sees that they fix this problem sooner rather than later unless it wants its customers to look for alternative providers.

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