I am writing following a string of letters in The Times regarding delayed parcels to Malta.
I was in the same situation a few weeks ago. I have been expecting a parcel from the United States since December 15. It normally takes three to five working days to deliver a parcel. I enquired about Christmas postage and got confirmation that I would receive it for Christmas. Unfortunately, at the time of writing (January 11), I still have not received it. I received other letters from the US within four days of postage. I sent Maltapost various e-mails and am struggling to get a reply. The best offered were acknowledgements and promises to look into the matter. This is far from a decent service.