Like many people, I had not received my vouchers for energy- saving bulbs. Again, like many, I telephoned and sent e-mails but had no reply.

One day, in this paper, was a second e-mail address. I sent my query and within an hour I had a reply from "Keith" from the Office of the Prime Minister.

(Unfortunately, I do know his surname). I answered his questions and he assured me that he would find out what, if anything, had gone wrong.

A few days ago, I received my voucher for five such bulbs.

Thank you Keith for all your hard work.

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