Like many people, I had not received my vouchers for energy- saving bulbs. Again, like many, I telephoned and sent e-mails but had no reply.
One day, in this paper, was a second e-mail address. I sent my query and within an hour I had a reply from "Keith" from the Office of the Prime Minister.
(Unfortunately, I do know his surname). I answered his questions and he assured me that he would find out what, if anything, had gone wrong.
A few days ago, I received my voucher for five such bulbs.
Thank you Keith for all your hard work.