Auto Sales Ltd, local distributors of Mercedes-Benz and Smart, has continued with its policy of investing in technical and diagnostic knowledge acquisition by its Mercedes-Benz technicians.
Technical staff recently attended a week-long course on telematics (the integrated use of telecommunications and informatics), particularly of the current C-Class, led by Geza Stiebel, of Mercedes' global training team (passenger cars telematics/communication technician diagnosis strategy).
The course, held in Auto Sales' state-of-the-art workshop, targeted situations which could arise during repairs, and Bluetooth, GSM and GPS were among the technical features discussed.
In making the Mercedes-Benz technicians more aware of the surrounding telematics, Mr Steibel ensured that the training tackled all areas dealing with the systems and this should enable the technicians to provide direct answers to all possible customer queries.
Meanwhile, Peter Markl has been invited to enhance Auto Sales Ltd's after-sales platform. He is currently examining various technical support programmes to improve the local agent's competitive edge.
Mr Markl has identified and updated administrative rights according to the level of competence and area of responsibility for the workshop team and strenghtened the administrative support.
After-sales support programmes are essential in providing an effective and efficient service, especially where Mercedes-Benz and Smart, which are continuously evolving both in technology and innovation, are concerned.
The proper use of available Web tools with testing competences of users and the respective security access have been observed to make ample and correct use of the resources.
Mr Markl is also helping to resolve issues directly related to Daimler AG design and development, particularly in areas dealing with software and hardware of passenger vehicles and commercial vans.
Technical staff recently attended a week-long course on telematics (the integrated use of telecommunications and informatics), particularly of the current C-Class, led by Geza Stiebel, of Mercedes' global training team (passenger cars telematics/communication technician diagnosis strategy).
The course, held in Auto Sales' state-of-the-art workshop, targeted situations which could arise during repairs, and Bluetooth, GSM and GPS were among the technical features discussed.
In making the Mercedes-Benz technicians more aware of the surrounding telematics, Mr Steibel ensured that the training tackled all areas dealing with the systems and this should enable the technicians to provide direct answers to all possible customer queries.
Meanwhile, Peter Markl has been invited to enhance Auto Sales Ltd's after-sales platform. He is currently examining various technical support programmes to improve the local agent's competitive edge.
Mr Markl has identified and updated administrative rights according to the level of competence and area of responsibility for the workshop team and strenghtened the administrative support.
After-sales support programmes are essential in providing an effective and efficient service, especially where Mercedes-Benz and Smart, which are continuously evolving both in technology and innovation, are concerned.
The proper use of available Web tools with testing competences of users and the respective security access have been observed to make ample and correct use of the resources.
Mr Markl is also helping to resolve issues directly related to Daimler AG design and development, particularly in areas dealing with software and hardware of passenger vehicles and commercial vans.