Q: Last July I purchased a DVD writer. It recently stopped working and when I complained to the shop, I was asked for a copy of the receipt. I do not keep copies of receipts. However, since I used a credit card to pay, I have a copy of my card statement showing purchase from this shop.

Am I entitled to have the DVD writer replaced, given it is not working at all now?

A: Ideally, when we purchase such products, we keep the original or copy of the fiscal receipt as proof of purchase. When a product stops working and we request redress, the onus is on consumers to establish when and where the item was purchased. However, since you paid with your credit card, the statement of your card should suffice as proof of purchase.

Whether you should have the DVD writer replaced, since this is the first time it has stopped working, the retailer may opt for free-of-charge repair. You should bear in mind that repair is a remedy that consumer law allows retailers to opt for in such circumstances.

If repair is impossible or would cause you significant inconvenience, then yes, you are legally entitled to have the DVD writer replaced.

When not even replacement is possible, you can ask for your money back.