The ability to deliver a service that will 'delight your customers every time' will help give your company a vital competitive edge.

However, if the image of the organisation is to be enhanced, then individuals will have to provide the best customer service, and this usually requires improvements to the current service.

'Customer excellence' is a nine-hour programme aimed at strengthening customer care skills, enabling delegates to convey a professional caring attitude.

It is a practical programme where delegates learn the necessary people skills to create the right impression and show customers they really matter.

Delegates will be made conscious of their important role as front line personnel. As front liners, it is essential that personnel continuously portray an image of quality and commitment to excellence.

Any exchange with a customer will have a huge impact on the perception of service provision, as well as the organisation at large.

This programme is designed to help receptionists, sales people, bank employees, estate agents, secretaries and insurance personnel develop strategies that will enable them to meet the challenge of consistently providing the best customer service.

Due to the popularity of this programme, Misco will be running two programmes - on October 6, 7 and 8, from 9 a.m. to noon and October 13, 14 and 15, from 2 to 5 p.m.

For more information, call M'Louise Xuereb on 2205 4604 or e-mail mlxuereb@miscomalta.com.