Melita Customer Care are giving rise to dissatisfaction among some of their present or former members. For a start, they take ages to answer the phone, keeping one waiting uselessly for up to 20 minutes. Then their attitude is not very helpful, nor conducive to good relations.

Registered letters go unacknowledged and unanswered for weeks. Then delaying tactics are resorted to in order to hold on to former customers for as long as possible. Their letters are not signed, and no name is printed, simply illegibly initialled. So one does not know who to resort to or contact.

Because of unreasonable practices, and vague and escalating bills, I was forced to discontinue my Melita television service last August. Against my wishes, and against payment in cash for the requested amount, a new decoder for a TV set was installed at our house. The next bill showed a claim for further and higher payment for the same decoder, which deserves an explanation. I discontinued the service in August, claiming a refund of this amount, plus part refund of our bill till end September 2010.

My letters to this company and to its general manager,remained unanswered for weeks, then months. Their response after two months was to ask for a signature, which had been provided in the first place; and for a copy of the ID card, which had been attached with my first letter. This situation is regrettable, since we had been very happy with Melita’s service for many years and would feel sorry to end our relations on a sour note.

With some goodwill I am certain that this unfortunate situation could be rectified.