Consumers risk losing their legal rights if they do not meet their responsibilities.
Consumers should keep evidence of their purchase.
Before signing a contract consumers should understand what is in it, and if not satisfied, should try to re-negotiate the conditions with the trader.
Consumers should check the goods before purchase for apparent defects.
Consumers are responsible for the choices they make because if they change their mind, the law does not protect them.
When complaining, consumers should not be rude or aggressive, but calm and polite.