• Consumers risk losing their legal rights if they do not meet their responsibilities.

• Consumers should keep evidence of their purchase.

• Before signing a contract consumers should understand what is in it, and if not satisfied, should try to re-negotiate the conditions with the trader.

• Consumers should check the goods before purchase for apparent defects.

• Consumers are responsible for the choices they make because if they change their mind, the law does not protect them.

• When complaining, consumers should not be rude or aggressive, but calm and polite.

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