A consultation document proposing measures that would enable end-users subscribed to an electronic communications  service to have access to their bills in a medium they can access free of charge has been published by the Malta Communications Authority.

At present, the majority of service providers offer their post-paid subscribers e-billing services, the facility to access their bills electronically through the internet.

The MCA said that while it appreciated that e-billing was beneficial from a cost and an environmental perspective, it was also aware that a number of subscribers might not have access to the Internet. In these cases, subscribers were being charged a small fee to receive their bills in hard copy format. 

In its consultation document, the MCA is seeking the public’s views on a number of measures it is proposing in this regard.

One measure proposes that post-paid subscribers who do not have access to the internet, are provided with the possibility to receive their ‘standard bills’ in hard copy format, free of charge.

This measure is also being extended to telephony services, where it is being proposed that post-paid subscribers with no access to the internet obtain their itemised bills in hard copy format free of charge. 

Feedback should be sent to cer.mca@mca.org.mt or to Chief of External Relations, Malta Communications Authority, Valletta Waterfront, Pinto Wharf Floriana, FRN1913 Malta before October 23.