This case, about C. Fino and Sons Ltd, was referred to me last February. Here are excerpts from two letters exchanged between Marisa Vella and C. Fino and Sons Ltd.

Jean Carlo Fino, managing director, wrote:

'I can confirm that, on receiving the complaint, I paid a visit to Ms Vella. While sympathising with her, I reassured her that her complaint would be addressed:

1. Regarding the damaged sofa leg, we have already reassured her this would be replaced.

2. As to the small scratch on the tip of the sideboard's door, we confirm that this will be restored to its original condition.

3. With regards to the damaged side of the showcase, this has been re-ordered and the new part is expected to arrive in Malta towards the end of March.

'May I inform you that Ms Vella has insisted that all repairs are carried out simultaneously upon arrival of the goods from overseas. I have already verbally informed her that we shall be taking the above action. We trust that this clarifies matters.'

Ms Vella wrote:

'In his letter, Mr Fino had reassured me that my complaints would be addressed. The damaged sofa leg would be replaced. The small scratch on the tip of the sideboard's door would be restored. The damaged side of the showcase would be re-ordered and the new part was expected in Malta by the end of March.'

On February 20, I asked Fino for their comments, to no avail. Subsequently, on April 1, I sent Fino another request for comments, still to no avail. Other requests for comments followed, on April 23, June 14, and July 23, still to no avail. At this stage, I have no other option but to ask Fino to communicate through this column with a view to resolving the matter.