I refer to Rosario Sammut's letter titled The Curious Billing Saga (May 3). We have investigated his case and have resolved all issues he mentioned. Unfortunately, we have had a fair amount of these incidents in the past, when legacy and disparate IT systems were being used to support relatively complex business processes.

Unfortunately, the issue mentioned by Mr Sammut was inherited from the previous system and we are at present doing our utmost to identify all such cases which were registered prior to the beginning of 2010 and still not resolved, in an attempt to resolve them as soon as possible.

We apologise to Mr Sammut and any of our other customers who have had a delay in the services being rendered. We assure them that we are continuously striving to improve the billing services that we are offering.

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