World Aviation Group’s advisory services arm has been rebranded as WAG Professional Services.
The group has offered a variety of advisory services over the years, focusing particularly on the delivery of tailormade professional services in customer relations management to its existing clients of Centrecom and BPO Services.
WAG Professional Services are intended to streamline clients’ operations, improve customer relations and reduce costs.
Through a series of audit meetings with key personnel, as well as careful attention to the companies’ goals and targets, WAG specialists are able to streamline existing procedures through development of SOP’s and process maps, identify training requirements for key personnel as well as plotting a ‘way forward’ strategy, setting the companies on a path to growth and success.
Over the past years, World Aviation Group has extended its services to companies in other industries both locally and internationally and has established a strong footing within the aviation industry, travel and tourism, local government and the telecoms industry. WAG Professional Services recently delivered a complete training programme at Vodafone Malta. This programme was tailor made around the needs of individual team members within the company and used practical day to day examples of challenges handled by Vodafone’s customer-facing team members. The participating members of Vodafone Malta described the training course as innovative and conducive to fast apprehension.
“Our expertise in customer care and quality management, coupled with hands-on experience in the delivery of professional services to clients of our business units, Centrecom and BPO Services, has made setting up WAG Professional Services a very natural move for the group,” chief executive Dominic Attard said.
“We believe that we are now ideally placed in the market to share our wide experience in customer care and quality management to local and international companies looking to increase their efficiency and reduce their operating costs, while ensuring that their customers’ experience is always at the centre of their strategy,” he said.